FAQs - Glentree Furniture

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FAQs

Frequently Asked Questions:

What is the difference between Bonded Leather and Genuine leather?
Leather is defined as an animal hide that has been stripped of fur and tanned. Bonded leather is constructed by bonding leather scraps together or by combining torn strands of leather with fabric and layers of man-made materials, such as latex, vinyl or polyurethane.

 

Can I find all of Glentree Furniture’s products on this site?
This site features many of our product ranges. However, this is only a small portion of Glentree’s complete range. Be sure to visit our store for a look at our full selection.

When do I get a definite delivery date and how can I pay the balance due on my order?
When your goods arrive into our warehouse a member of our Dispatch Team will contact you directly to finalise your payment and to confirm your delivery date. All orders must be paid for in full prior to delivery. Payment can be made as follows:

– Cash at the store.

– Debit/Credit Card in person or by phone.

– Cheque, by post to Glentree Furniture, Park Road, Dunmanway, Co Cork or at the store. Please allow five working days for cheque to clear.

Do your products arrive assembled?
At Glentree Furniture we deliver everything fully assembled. Due to their size beds cannot be delivered assembled. However everything will be assembled before the driver leave’s the property.

What if the furniture is too big?
Customers are strongly advised when placing an order to ensure that the dimensions of the piece purchased are suitable for their intended purpose, as we are unable to offer a refund if the goods are found to be unsuitable.

Can I return a mattress?
Once out of its original packaging it is not possible for reasons of hygiene and safety to return it unless it is faulty.

What are your opening hours?
We are open 7 days a week,
Monday – Saturday: 9:30am–6pm and Sunday: 2pm-5pm
Bank Holiday Mondays: 2pm-5pm

Closed 25th & 26th December, Easter Sunday & St Patrick’s Day

Delivery information
At Glentree Furniture we offer all our customers a white glove delivery service. We like to ensure that all goods are delivered with great care and in perfect condition. All items are assembled and placed at their final destination and all packaging and protective wrapping is removed and taken away so our customers can relax and enjoy their new furniture with ease and comfort.

Delivery is charged at €29.

We offer nationwide delivery 5 days a week (Mon-Fri).

If you have any queries about our furniture delivery, please ask a member of staff in store or give us a call if you require any more details.

 

What are the Term and Conditions of sale?

– Payment
A 20% deposit is required to secure any item being purchased. Unfortunately we are unable to offer “cash on delivery” facility and all balances must be settled prior to delivery or the order for that delivery day may be cancelled. If you are paying your balance by cheque, please be advised that we need 5 working days for the cheque to clear. You can also pay by Debit/Credit Card or Cash.

– Cancellation/Refund
If you need to make a change to your order, contact the office & inform them of the item to be added or taken from your docket. If the item in question has been specially ordered for you, we regret that we cannot cancel it as production will already have commenced. We are unable to process refunds in the event that a customer has changed their mind about goods ordered. For hygiene reasons, mattresses cannot be returned unless faulty under warranty. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase. All refunds agreed are issued by cheque & will be posted out to you within 7 working days.

– Delivery
If you need to change the delivery address of your order please contact the office. Glentree Furniture must be advised if any cancellation of booked deliveries at least 24 hours before the scheduled delivery.

We strongly advise customers, before purchasing furniture, to ensure that the dimensions of the doors, entrance hall & room are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit we can issue you with a credit note, less a 10% restocking fee. Special orders cannot be returned.

– Assembly
All bed frames & tables are delivered unassembled. We assemble all items on site.

– Guarantee
Your purchase is warranted to be free of defects in material & workmanship under normal use for a period of one year from the date the goods were received. In the unlikely event that you feel you have an issue with the product, please contact our customer service department where they will do everything possible to quickly resolve any issues you may have.