If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase. Contact us on 023 885 6666 or by emailing us at firstname.lastname@example.org
All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 20% of the value of the returned item(s) will be applied to cover any costs incurred. Made to order goods and goods specially ordered for you cannot be returned. Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.
If you feel an item you have received is faulty, please contact our Customer Services Department on 023 885 6666 or by emailing us at email@example.com. Please include your details, order number, phone number and photos of the damaged item. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue.
Custom made orders, floor models or display models cannot be returned. For hygiene reasons, mattresses, mattress toppers and protectors which have been removed from their original packaging may not be returned unless they are faulty.
Following cancellation of your order and your product(s) return to us, an inspection will be carried. We will endeavour to replace the item or refund any monies owed, by cheque, within 14 days.