If you need to make a change to your order, contact the sales person & inform them of the item to be added or taken from your docket. If the item in question has been specially ordered for you, we regret that we cannot cancel it as production will already have commenced. You are not entitled to a refund if you simply change your mind. For hygiene reasons, mattresses & divans cannot, under any circumstances, be returned. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase. All refunds agreed are issued by cheque & will be posted out to you within 7 working days.