Terms & Conditions
A 20% deposit is required to secure any item being purchased. Unfortunately we are unable to offer “cash on delivery” facility and all balances must be settled prior to delivery or the order for that delivery day may be cancelled. If you are paying your balance by cheque, please be advised that we need 5 working days for the cheque to clear. You can also pay by Debit/Credit Card or Cash.
If you need to make a change to your order, contact the office & inform them of the item to be added or taken from your docket. If the item in question has been specially ordered for you, we regret that we cannot cancel it as production will already have commenced. We are unable to process refunds in the event that a customer has changed their mind about goods ordered. For hygiene reasons, mattresses cannot be returned unless faulty under warranty. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase. All refunds agreed are issued by cheque & will be posted out to you within 7 working days.
If you need to change the delivery address of your order please contact the office. Glentree Furniture must be advised if any cancellation of booked deliveries at least 24 hours before the scheduled delivery.
We strongly advise customers, before purchasing furniture, to ensure that the dimensions of the doors, entrance hall & room are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit we can issue you with a credit note, less a 10% restocking fee. Special orders cannot be returned.
All bed frames & tables are delivered unassembled. We assemble all items on site.
Your purchase is warranted to be free of defects in material & workmanship under normal use for a period of one year from the date the goods were received. In the unlikely event that you feel you have an issue with the product, please contact our customer service department where they will do everything possible to quickly resolve any issues you may have.